Grievance Redressal Cell

AIM AND OBJECTIVES

The objective of the Grievance Redressal Cell of Nirmala college of Pharmacy is to develop a responsible and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.

A Grievance Redressal Cell is constituted for the redressal of the problems reported by the Students, staff members, management, parents, alumni and other stakeholders of the College with the following objectives:

●      Upholding the dignity of the College by ensuring strife free atmosphere in the College through promoting cordial relationship of all the stakeholders of the college.

●      Encouraging the stakeholders to express their grievances / problems freely and frankly, without any fear of being victimized.

●      Advising Students of the College to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of rift arises.

●      Advising all the Students to refrain from inciting Students against other Students, teachers and College administration

●      Advising all staffs to be affectionate to the students and not behave in a vindictive manner towards any of them for any reason.

SCOPE:

The cell will deal with Grievances received in writing/email (grievance@nirmalacp.org) /through Campus 7 from the stakeholders about any of the following matters: -

●      Academic Matters: Related to timely issue of  Mark-sheets, Transfer Certificates, Conduct Certificates etc.

●      Financial Matters: Related to dues and payments for various items from library, hostels etc.

●      Other Matters: Related to certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers etc.

FUNCTIONS:

●      The cases will be attended promptly on receipt of gievances from the stakeholders.

●      The grievance cell formally will review all cases and will act accordingly as per the policy.

●      The grievance cell will give report to the authority about the grievances attended and the number of pending grievances, if any, which require direction and guidance from the higher authorities.

●      Provide organization wide awareness and undertakings on policies with zero tolerance.

●      Provide orientation about the functioning of the cell to the new stakeholders

CONSTITUTION OF GRIEVANCE REDRESSAL CELL

MECHANISM OF GRIEVANCE REDRESSAL

Procedure for lodging the grievances

1.     Any aggrieved stakeholders with the grievances related to college, class, campus, hostel, food etc. may submit their application seeking grievance redressal to the cell in writing /email or through Campus 7. The written grievances may be dropped in the boxes kept in the college as well as hostels. The grievances may be posted by mail to the grievance cell email ID (grievance@nirmalacp.org ). The student grievances may be submitted directly through Campus 7.

Procedure for addressing the grievances

1.     The grievance redressal cell shall meet every month and check whether any grievances have been dropped in the box or received through email/Campus 7. However, if necessary, it may meet more frequently at the instance of the Chairperson or at the request of the other members to discuss the various issues received.

2.     At least 6 members from the Grievance redressal cell shall be present for the meeting in which chairperson , secretary and a student member is compulsory.

3.     The cell shall study the grievances with relevant documents ,discuss with those concerned and the recommendations and report will be communicated  to the principal within a weeks’ time.

4.     If a member of the Grievance redressal Cell is connected with the grievance of the aggrieved individual, the concerned member of the Grievance redressal Cell shall not participate in the deliberations regarding that individual’s case.

5.     If the aggrieved person happens to be a member of the Grievance redressal Cell, then he shall not participate in the deliberations as a member of the Cell when his/her representation is being considered.

6.     The recommendations/ decisions taken on the grievances will be communicated to the aggrieved within 10 days of receipt of the grievances.

7.     All the discussions will be documented and confidentiality is maintained.

8.     The grievances related to sexual harassment may be reported directly to gender sensitization cell for further processing.

9.     Grievances which come under ragging may be reported to Anti-ragging cell for further processing.

Procedure for communicating the decisions taken by Grievance redressal Cell to Aggrieved parties.

1.     A circular will be issued explaining the decisions taken by Grievance redressal Cell, if the aggrieved is a batch/class of students.

2.     A letter in writing will be provided to the aggrieved if it is a single student or a group of students.

EXCLUSIONS:

The grievance Redressal cell shall not entertain the following issues:

●      Decisions of the executive council, academic council, board of studies and other administrative or academic committees constituted by the university.

●      Decisions or regulations put forward by PCI, AICTE and UGC

●      Decisions with regard to award of scholarship, fee concessions, medals etc;

●      Decisions made by the university with regard to disciplinary matters and misconduct.

●      Decisions of the university about admissions in any courses offered by the institute.

Decisions by competent authority on assessment and examination result.